Available Services for Small Businesses

We recognize that network security, dependability, and efficiency are building blocks of small businesses as to large enterprises but that small organizations don’t have the economy of scale to invest heavily in computer technology and in-house support staffs. Computer Mechanics On Call’s fundamental value proposition is to deliver the network support services your business need at prices you can afford.

Computer Mechanics on Call offers a variety of options for providing solutions for small businesses with cost-effective computer services. Our process ensures fast response, thorough diagnostics, and dependable follow-up, rigid cost control across a range of IT service delivery modes that include onsite support, remote troubleshooting, high-end consulting, as well as desktop support services.

On-site Service

Onsite support personnel can work in combination with remote service experts to provide small businesses with the best options. Our team of network engineers, security professionals can schedule in-person service calls at your most convenient time or as needed. Our certified engineers will work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made.

Remote Services

Computer Mechanics On Call provides urgent and routine online support for Windows and Apple Mac systems. Our support experts can help new and current clients to troubleshoot and fix network issues without the expense or time loss of in-person service calls. Our consultants make it possible to handle the most challenging IT problems quickly by accessing your computer. With our remote tools we will manage and gather information from all network equipment (Switches, Firewall, SAN, Servers, and workstations) including:

  • Point-to-point file transfers
  • Stopping and starting services
  • Support agent chat
  • Advanced remote control
  • Access to the command prompt
  • Detailed service and process information
  • Event logs, registry and local disk manipulation
  • Detailed “real-time” performance and capacity status

Consulting Servies

Computer Mechanics On Call offers small companies affordable support from enterprise-class network experts who can assist with crucial technologies like Microsoft Windows server and application expertise, network security engineering, fault tolerant architecture engineering, Virtual Server solutions, plus professional configuration, development, and education for business applications including financials, operations, management reporting, sales automation, and desktop productivity programs. We can help with occasional tasks such as office moves or operating system upgrades, major initiatives such as specialized software development or web application development, on-going services like network monitoring and management, or emergency help such as disaster response or cleanup after a security breach.

Desktop Support Servies

Computer Mechanics On Call can help your company to install desktop computers, laptops, or wireless communicators individually or assist you to plan and execute a mass migration to a current edition of an OS or an updated release of an important desktop program. Our certified desktop consultants can install titles from the Office family of end-user products or Microsoft Dynamics financial and customer relationship programs on your client PCs so they interact productively with other Microsoft programs, software from popular vendors, database servers, and line-of-business services network-wide. For example, we can set up Outlook email client on a workstation or notebook to align with both the work profile of your employee and the protection requirements of your business. Computer Mechanics On Call can also offer remote and on-site troubleshooting support for desktops.

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